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OliviaM's avatar
OliviaM
New member | Level 2
4 years ago

Save to camera roll doesn’t work anymore

I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera ...
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  • KENAXION's avatar
    KENAXION
    4 years ago

    My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi there KENAXION, let's see what we can do here. 

Are you able to save your images locally on your device by tapping on the "share" option? 

Give it a try and let me know if the issue persists. Cheers!
KENAXION's avatar
KENAXION
Helpful | Level 6
4 years ago

Good morning Lusil,

 

I am unable to do that as well. 

  • KENAXION's avatar
    KENAXION
    Helpful | Level 6
    4 years ago

    Do you have any other suggestions Lusil?

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Have you tried rebooting your device and made sure that you don't have any pending OS updates?

      How about connecting to a different WiFi network or via cellular data?
      • KENAXION's avatar
        KENAXION
        Helpful | Level 6
        4 years ago

        Hello Lusil,

         

        As I mentioned originally I have no pending IOS updates. I've also reboot several times, switched wifi, no wifi, the app is up to date, but the outcome is still the same - I'm still unable to save anything from the app to my phone when I used to be able to do so. 

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