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OliviaM's avatar
OliviaM
New member | Level 2
4 years ago

Save to camera roll doesn’t work anymore

I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera ...
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  • KENAXION's avatar
    KENAXION
    4 years ago

    My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance. 

KENAXION's avatar
KENAXION
Helpful | Level 6

Hello,

 

I have the Dropbox app on my iPhone X, I also use Dropbox on my PC - within the last several days I no longer have the option to export nor save images to my camera roll on my phone, or save them in general to my phone. I saw a similar post was made but the OP did not reply to the Dropbox rep, so I'm asking the same question and providing additional info. 

 

My iPhone does not have a pending update, and my Dropbox app is also current. When I select the option to save to my camera roll I receive a response of "Couldn't communicate with a helper application." I'm also attaching the relevant screenshots:

 

 

Thank you for any help you can provide,

 

- Kenneth

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi there KENAXION, let's see what we can do here. 

Are you able to save your images locally on your device by tapping on the "share" option? 

Give it a try and let me know if the issue persists. Cheers!
  • KENAXION's avatar
    KENAXION
    Helpful | Level 6
    4 years ago

    Good morning Lusil,

     

    I am unable to do that as well. 

    • KENAXION's avatar
      KENAXION
      Helpful | Level 6
      4 years ago

      Do you have any other suggestions Lusil?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Have you tried rebooting your device and made sure that you don't have any pending OS updates?

        How about connecting to a different WiFi network or via cellular data?

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