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Forum Discussion
Dropbox keeps going back to the top of the folder when scrolling via VoiceOver on iOS 18.
I am a user who happens to be blind, using VoiceOver, the screen reader for my iPhone 15 Pro. I am using the latest version of dropbox updated six days ago as of October 14. When I am in a long list ...
I just wanted to report in that my issue has been fixed as of version 402.2. This version allows me to scroll effortlessly through my public folder. I am using VoiceOver since I am blind, to read my iPhone screen. When I do the gesture for scrolling from page to page with a three finger swipe up, There is no glitch. It does not randomly jump to the top of the public folder. I can swipe right with one finger from item to item so that focus is moved to each individual file. This was not possible with the previous version. Thank you, thank you, thank you!
Nancy
Dropbox Staff
Dropbox StaffThanks for posting on our forum today, @ccooke228.
Did you notice this behavior after the last Dropbox update or is this something that started happening even prior to that?
What you can try, if you haven’t already, is to clear the Dropbox app’s cache and reinstall it on your device with these steps:
1) Clear the cache on your Dropbox app
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out of the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
Let me know how it goes and we’ll take it from there.
