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Forum Discussion
Performance issues with a Team account on the website
Hi everyone,
This is my first post here, so I’ll start with a brief introduction. My team and I run a photo- and videography company based in Amsterdam. We rely heavily on Dropbox for uploading and previewing files in our daily workflow. For years, we used individual accounts, and while not perfect, things were manageable. However, earlier this year, we decided to upgrade to a Dropbox Team account (5 members), hoping for better collaboration and streamlined processes. Unfortunately, the experience has been anything but smooth.
From day one, we noticed significant performance issues. The most critical problem is uploading files through the browser. Often, when we try to upload, nothing happens—the page stays stuck in a "loading" state. Refreshing either freezes everything or causes chaos: files start uploading randomly, sometimes double, and often to the wrong folder. We then have to wait for uploads to finish and manually move files to their intended location. This process is extremely time-consuming and frustrating.
Previewing files (photos/videos) has also become a nightmare. Sometimes previews load instantly, but more often, we’re stuck refreshing repeatedly, waiting 30-60 seconds per file. It feels like a lottery whether a preview will work at all. These issues weren’t present when we used individual accounts, and it almost seems like Dropbox Team accounts operate on overloaded servers or an entirely different system.
We've done all the standard troubleshooting and tested other storage providers to rule out hardware or internet issues—everything works fine except Dropbox. We're using top-tier hardware and the best internet speeds available in Amsterdam.
To be clear, I’m not looking for "contact support" suggestions. We've already been down that road. Unfortunately, Dropbox support tends to focus on basic troubleshooting ("Have you tried restarting your computer?") rather than addressing the root cause.
Is anyone else experiencing similar issues with Dropbox Team accounts? Are these known problems, or is it just us? Honestly, if this persists, we may need to reconsider our storage provider. We'd love to hear if others have found workarounds or solutions.
Thanks for reading, and I look forward to hearing your thoughts.
Edit (I don't see an option to actually "edit" my first post):
I’d like to apologize in advance if I’ve posted this in the wrong section. The new forum layout is quite confusing, and it’s not immediately clear where posts like this belong. It’s strange that you seem to need to open someone else’s discussion to start your own. What happened to having a simple "new discussion" button on the homepage or within a specific section? If this is misplaced, feel free to redirect me.
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, bugreporter
Can you let me know if it's all team members that are having this issue or just some of them?
Which browser are you all using? Have you tried other browsers?
If you can also send us the ticket number for your communication with our support team, that would be really helpful.
Thanks.
PS. On the new layout of the Community, you should be able to start a new discussion from the button below after clicking on a specific board on this page.
Hi,
Thanks for the response, but this wasn’t exactly the type of reply I was hoping for. It feels like the same standard script—acting as if we’re the first to report these issues and implying they’re unique to us. Frankly, I can’t believe that to be true. I’m reaching out here in the hope that other Team account users might chime in, though based on how quiet these forums are, my expectations are low.
But to address your questions (which, by the way, I already answered in my initial post):
Are all team members affected? Yes, all five team members are experiencing the same issues. Which browsers? We’ve tested across multiple browsers (Chrome, Firefox, Edge, Safari) and multiple operating systems (Windows and Mac) on different high-performance desktops. The issues persist regardless of the setup.
Since you’re asking about browsers—what is the "ideal" browser for using Dropbox web? Or are we supposed to play browser roulette until we stumble upon the one that works? It feels like every time an issue arises, the go-to response from Dropbox is, “Did you try a different browser?” rather than acknowledging or fixing deeper performance problems.
Finally, regarding a support ticket number: We’ve already gone down that road. Support has yet to provide anything actionable, and our past experiences suggest that won’t change. That’s why I’m turning to the community, hoping for real insights from others who may have faced similar challenges.
Looking forward to hearing from other users—if any are still active here.
