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Forum Discussion

Norris U.'s avatar
Norris U.
New member | Level 1
10 years ago

"No internet connection"

I badly need help with my dropbox desktop client. This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the ...
Security
Setting up the apps
  • ProAut I.'s avatar
    ProAut I.
    10 years ago

    I had the same issue and called my ISP, the guy was really helpful and we noticed that the DNS was not updating correctly so it had to be updated either on the ISP side, the DSL, the Router or on the PC directly.  I entered it on my PC Network connection and it started working right away.  you can use the google DNS or Opendns ip.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Lisa P.21's avatar
Lisa P.21
New member | Level 1
10 years ago

Thanks for your hard work. I just did what you suggested and the numbers for my desktop came back as 11, 15, and 13. Looks like a call to my ISP is in order.

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