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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
2 years ago

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    2 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey amcoffice, thanks for bringing this to our attention.

 

Can you open the Dropbox app, tap on "account", then on the gear icon, then on "clear cache", to see if that helps?

 

Keep me posted.

LDale's avatar
LDale
Explorer | Level 4
2 years ago
I have the same issue. Clearing the cache did nothing. I don't even see the message when I tap on it. It just goes to the main screen.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi LDale, and thanks for reporting this here. 

     

    What’s the app version that your Dropbox app is running at the moment?

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