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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
2 years ago

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    2 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
dmarie26's avatar
dmarie26
Explorer | Level 4

I have the same issue with Windows 11. It's so annoying because I tried to see if there is any message that hasn't been read or if there is any sync error, and there was none.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi dmarie26, I hope you're doing well! 

 

In regards to your notification when using your Windows device, can you check which version of the Dropbox application you're using, and what's the sync status at the moment?

 

You can hover over the Dropbox icon in your task bar, to see this info.

 

Let me know and we'll go from there.

  • dmarie26's avatar
    dmarie26
    Explorer | Level 4
    2 years ago

    Dropbox version 170.4.5895

    Sync status: Your files are up to date

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Rick17, have you tried uninstalling the app and then re-installing it, like Jay suggested above? 

       

      Also dmarie26, could you send me a screenshot, of your notification area on your desktop, where you notice this issue? 

      • dmarie26's avatar
        dmarie26
        Explorer | Level 4
        2 years ago

        Megan,

         

        What is the solution?

        It looked like the issue was marked as resolved; I don't think it is.

         

        While all the suggestions here are helpful (uninstall/reinstall, turn off notifications, etc.), these are short-term fixes. Uninstalling & reinstalling are out of the question for me; it would take forever for the re-sync to complete.

         

        Please let me know. Thanks.

         

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