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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
2 years ago

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    2 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
PaulTexan's avatar
PaulTexan
New member | Level 2
Exact same issue. There are 4 messages showing as unread. But the notification says it’s 3. Cannot mark as unread.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey PaulTexan, sorry to hear that.

 

Could you try rebooting your device and/or clearing the app's cache and let us know if this persists? 

  • JGersh's avatar
    JGersh
    Helpful | Level 5
    2 years ago

    The same issue continues to exist regardless of your suggestions.  Please advise ?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi all, thanks for flagging this with us. 

       

      For anyone who's still affected, could you completely uninstall the Dropbox app from your device and re-install it anew?

       

      Let us know of any updates!

      • Phcalc's avatar
        Phcalc
        Helpful | Level 6
        2 years ago
        I logged out then logged back in. The errant alerts disappeared. I did not uninstall Dropbox. While the latter may work the easier former may work for you.
  • Phcalc's avatar
    Phcalc
    Helpful | Level 6
    2 years ago
    I’ve rebooted device, app, cleared cache. I have latest version. Problem still there. It’s changed to 4 unread now as another alert appeared.

    Anything else to try. ?

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