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Forum Discussion
New message notifications will not go away
I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away. The marked as read button does nothing and there appears to be no...
- I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
Jay
Dropbox Staff
Dropbox StaffHi JGersh, thanks for bringing this to our attention.
Are you able to tap the notifications individually to mark them as read on the device?
This will help me to assist further!
When I directly click on any of the “unread” messages it opens the message and allows me to do nothing else. It does not change it to read or allow me to delete. At the main message window when I click on the three dots and try to “mark all as read” nothing happens.
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
- Im having this same issue!
I marked all read & only 1 was marked. They are all the same message about tax time. I can’t get the **bleep** thing to go away, why?????
This is a real pain, came with last update.
- You said it all. This is a major defect with the app. Maybe we should switch off alerts. It’s equivalent to a car alarm that keeps going.
