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Forum Discussion

ibash's avatar
ibash
New member | Level 2
6 months ago

Native files.app integration is buggy, doesn’t sync

Steps:
1. Install Dropbox on iOS
2. The native files.app integration is enabled by default
3. Set a folder to be available offline in the Dropbox app
4. Wait for the folder to sync
5. On another device create a file in the folder

Expected:
The file is synced to the mobile Dropbox app and the native files.app

Actual:
The file does not sync to the native files.app. You need to manually go and refresh to make that file sync.

The problem this causes is when third party apps (like iawriter) try to use files synced by Dropbox, new files are missing. When edits are made to files that show up they always cause conflicts.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there ibash - thanks for bringing this to our attention. 

     

    Could you just clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

     

    Thanks!

    • ibash's avatar
      ibash
      New member | Level 2

      ios: 17.5.1

      dropbox: 380.3.2

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for that info, ibash.

         

        Just to clarify, is the iOS device connected or not connected to the internet during this process?

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