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RichardHawke's avatar
RichardHawke
Explorer | Level 3
4 months ago

Issue installing Dropbox Passwords on Mac - I don't receive the confirmation on my iPhone to log in.

Hello,   I have just installed the dropbox application on my Mac. After signing in the program asks for a confirmation from my iPhone, however I don't get anything on my phone....   After c...
Dropbox Passwords
iOS
Mac
Setting up the apps
RichardHawke's avatar
RichardHawke
Explorer | Level 3

Hi Nancy,

Yes it was the Dropbox Passwords browser extension on may Mac device.

Unfortunately the original screen will not come back, but I now have this that shows up when I try to start the program:

 

After clicking on the link I get this:

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the screenshot, Richard! The web extension seems to be all set now, from what I understand. 

 

If you click on the Edit button, or visit another website on your Safari browser, are you able to save your logins to Dropbox Passwords? You can also see more details here on how to do this.

  • RichardHawke's avatar
    RichardHawke
    Explorer | Level 3
    4 months ago

    Thanks for the answer, I will take a look at that.

    For my iPhone I still have this screenshot (sorry, it is in French but I think you will understand).

     

    I don't get any notification on my computer either...

    • RichardHawke's avatar
      RichardHawke
      Explorer | Level 3
      4 months ago

      When I click on the dropbox password logo in safari I get this screen:

       

      So I also get the feeling that the validation process has not gone through correctly.

      Thanks for your feed back.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey RichardHawke, thanks for the nudge here.

         

        Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?

         

        Also, it might be far fetched, but have you tried a re-start on your device? 

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