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Forum Discussion
Is Sequoia 15.1.1 compatible with Dropbox?
My Macbook Pro (M1) is pestering me to upgrade to Sequoia 15.1.1. I'm currently running Sonoma 14.7.1. I'm hesitant to upgrade because I don't want to run into any issues with Dropbox. Have others h...
I just upgraded from 15.1 to 15.1.1 and my Dropbox client went haywire. After upgrade - the client refused to recognize my Dropbox folder. It forced me to unlink and create a new folder in ~/Dropbox.
After full resync - it lost "macOS Filer Provider" compatibility. Horrible.
Dropbox team - are you looking at this? I am on the latest "stable" 212.4.5767 client.
- Nancy
Dropbox Staff
Hello!
I just upgraded to 15.1.1, and my Dropbox client 214.2.2263 won't even start. This is the dump info:
bn.BUILD_KEY: Dropbox
bn.VERSION: 214.2.2263
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 0e7aedeb-6c9c-5cd0-b8da-0c277c52f3ec
pid: 3860
ppid: 1
uid: 501
user_info: [redacted]
effective_user_info: [redacted]
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/**'
appdata: '/Users/**/.dropbox/instance1'
real_path='/Users/**/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/**/Library/CloudStorage/Dropbox'
real_path='/Users/**/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/pz/23v9mn0s78scfwbxw1sb5zqc0000gn/T'
real_path='/private/var/folders/pz/23v9mn0s78scfwbxw1sb5zqc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5908, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 6137, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/03bb6936-8f96-45f5-beb9-14350e2fe18b’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/03bb6936-8f96-45f5-beb9-14350e2fe18b’., NSUnderlyingError=0x6000013d1fb0 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}Dear Dropbox
I have the same issue after updating. I use dropbox on two Mac computers both on the latest sequoia release.
On the macbook it worked until the update, when it went haywire as described above but now any attempt to move a file in finder or opening a file in word just does not work.
On the MacStudio it works without issue even after the update.Interestingly on the Macbook the settings show that my account is not eligible for the Mac file provider release where the exact same account on the Mac Studio says I am eligible and even am running on the file provider version.
I have tried to install a file provider version on the MacBook, but it always defaults to the standard version. I have checked that file provider is enabled in the admin console.
Kind Regards
Graham
