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Forum Discussion

KylieC's avatar
KylieC
Explorer | Level 4
5 years ago

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    5 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
jennieb's avatar
jennieb
Explorer | Level 4

Same issue here.  Happened a month or so ago (last time I deleted the app and reinstalled) ...and now AGAIN.  Both times I've only realised when out on business and needing to share critical documents. REALLY frustrating.

Am fast losing faith in what is already expensive storage with Dropbox - a NAS alternative has never looked more appealing.

Also, why is the solution not posted here so we don't have to wait for a ticket and response??  Arghhh.

iphone: 6S+

iOS: 13.3

 

mario f.2's avatar
mario f.2
Helpful | Level 5
5 years ago

it keeps happening to me too. I solve it by rebooting the iPad pro. But not an ideal solution. 

  • rob_trusscorp's avatar
    rob_trusscorp
    New member | Level 2
    5 years ago

    I have exactly the same issue. Only works once after a fresh reboot.  Then stops working and just a blank screen or the app crashes.

    I'm assuming an os update caused an incompatablity.

    I have completed the iTunes fix a few times now and even restored a backup to a previous version when it was working.  Once I get the os up-to-date again the issue is still there.

    • tim_grove's avatar
      tim_grove
      Explorer | Level 4
      5 years ago
      I now have to delete this app, reinstall it and sign in every time I need to use it. Seriously this is driving me crazy, please fix it.

      This issue is not solved and this thread should not be marked as so.

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