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KylieC's avatar
KylieC
Explorer | Level 4
5 years ago

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    5 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting about this KylieC. Welcome to our Community! 

Please reinstall the Dropbox mobile app and let me know if the issue persists. 

If it does, a screenshot of the blank screen, will help me suggest the next steps. 

Thanks. 

KylieC's avatar
KylieC
Explorer | Level 4
5 years ago
Hi Fiona, I’ve got support working on the issue. Reinstalling works for a couple of days then it starts happening again. Have sent them a screencast showing it happening.
  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thank you for the letting me know KylieC!

    Andrew F.14 Seems like you are facing the same problem. I created a ticket for you, so our team can work on your issue as well. Please respond there and I will have your case escalated to be fixed. 

    Let me know if you received my email. It would be also helpful to know the version of Dropbox giving you this problem. Please respond back to this thread with this info. 

    Thank you! 

     

    • Andrew F.14's avatar
      Andrew F.14
      Helpful | Level 6
      5 years ago
      Thanks Fiona I appreciate you getting back to me. I’ve deleted and re-loaded the dropbox app version 168.2 again today and its still opening with the dropbox logo and then going to a white blank screen again.
      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the heads up in this thread Andrew F.14. 

        Could you add a screenshot of how things look for other users that might be reading this thread please? 

        We are already working on your issue with the team. We will get back to you in the same email chain I have created. 

        Thank you! 

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