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Forum Discussion
iOS 11 Files App iPad - waiting to download
Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...
Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.
Thanks everyone for your patience!
CC_JF
This does not only affect Files.app, but any app that integrates with the iOS 11 UIDocumentBrowserViewController.
Our app, PDF Viewer, recently switched to this new Files integration and we're seeing lots of reports of issues with the Dropbox integration.
We currently suggest to our users to use file copies in local storage to not come into a situation where data is lost.
Happy to provide more information and feedback if this will help.
To be fair, Apple's UIDocumentBrowserViewController has many bugs as well, so it's unclear who's responsible for these issues. Notably things work much more reliable via iCloud Drive.
(There are also some bugs related to file presenter update notifications being sent incorrectly from the Dropbox extension, however we were able to work around these. We've reported them separately via email.)
Just wanted to commend y'all for embracing the Files UI even though it surely involves getting complaints about bugs that you have no control over. I hope more apps adopt your "all in" approach!
Just chiming in, I’m glad to hear that dropbox is working on solving the issue but I wanted to give another instance of the bug for your trouble shooting. I first ran into this issue only a few days ago when the dropbox app automatically updated to 78.2.2. I upgraded my iPad Pro 9.7 to 11.2 after the issue to see if the error was with Apple’s Files app and it did not help. I am unable open PDF stored on dropbox in other apps and the editable files such as Numbers files won’t open in the files app, numbers app or on dropbox.
- Jay
Dropbox Staff
We’d recommend for any users who are still experiencing issues to write in to us so we can investigate this further, as it appears that only certain users are getting this error.
https://www.dropbox.com/support/email/dropbox_app/submit
Thanks in advance!Most people do not realize or understand that the file capabilities and errors are coming from the Dropbox app directly, and not the app they are working for - we get a lot of blame on PDF Viewer support, I feel people will not care enough to then ping yet another vendor and see us just as dismissing blame.
