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Forum Discussion

havocentral's avatar
havocentral
Explorer | Level 4
7 years ago

I'm having trouble exporting my files and folders from the Dropbox mobile app

I have always been able to select a folder or file and save/export it to my tablet. Now when I select a folder the save to device button is grey and cant be selected, and when I select a file, it ...
Dropbox Basic
Export
Mobile
Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
     
    Although you are able to download folders from the Dropbox website, as well as having them on the Dropbox desktop app, exporting folders via the Dropbox mobile app is not currently available. I do understand your thoughts on this though and I've made sure to pass your comments along to the dev team for review. 
     
    As mentioned before, one option is to make files offline but if that's not a preferred option for you, I'd recommend exporting them by multiply selecting your files instead of individually. In that case, you can give the following a try and see if it helps:
    1. Locate the files you want to export. 
    2. Tap on the checkbox that's next to the vertical ellipsis on the top right corner of your screen. 
    3. Select the files you want to export by tapping on the boxes that appear next to the relevant files.
    4. Tap on the vertical ellipsis on the top right corner and select Save to device.
    5. Find the folder you want to add them to or create it and choose Export. 
    I hope this helped! Let me know if there's anything else I can help with. :innocent:
havocentral's avatar
havocentral
Explorer | Level 4
That worked for indivdual Files, But I was previously able to export folders. It is rather a pain to export 372 files individually. I cannot simple do offline because I need the files for an app that has no access to dropbox
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 
Although you are able to download folders from the Dropbox website, as well as having them on the Dropbox desktop app, exporting folders via the Dropbox mobile app is not currently available. I do understand your thoughts on this though and I've made sure to pass your comments along to the dev team for review. 
 
As mentioned before, one option is to make files offline but if that's not a preferred option for you, I'd recommend exporting them by multiply selecting your files instead of individually. In that case, you can give the following a try and see if it helps:
  1. Locate the files you want to export. 
  2. Tap on the checkbox that's next to the vertical ellipsis on the top right corner of your screen. 
  3. Select the files you want to export by tapping on the boxes that appear next to the relevant files.
  4. Tap on the vertical ellipsis on the top right corner and select Save to device.
  5. Find the folder you want to add them to or create it and choose Export. 
I hope this helped! Let me know if there's anything else I can help with. :innocent:

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