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jselgrad's avatar
jselgrad
Helpful | Level 5
9 months ago

I keep getting an Error 500 on the website

Error 500- Any ideas, if this site wide or just on my end for someone reason, tried restarting my computer, tried sending from app, and nothing is working, 
Error Messages
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maher1982's avatar
maher1982
Icon for Super User rankSuper User

Hi,

I think the 500 error you're experiencing is a server-side issue, which might resolve itself after a short while. Maybe it has already been resolved now
However, as a first step, could you please clear your browser's cache and try accessing the site with a different browser to see if the issue persists?

sromeo1's avatar
sromeo1
New member | Level 2
9 months ago

I'm experiencing the same issue and it is still persisting even after clearing the browser's cache and accessing the site via a different browser. It seems the most recent issue logged on the Systems page hasn't been resolved for all users yet.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi everyone, if you're still experiencing issues logging in, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      9 months ago

      Hi Everyone,

       

      Thanks for reporting this issue. We are aware that some users are experiencing 500 errors when attempting to access Dropbox. Our engineering team is investigating, and we will provide an update when we know more.

       

      Regards,

      Ben

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        9 months ago

        Hi Everyone,

         

        We've investigated and addressed the root cause of this issue. Thanks for reporting this!

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