We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jselgrad's avatar
jselgrad
Helpful | Level 5
9 months ago

I keep getting an Error 500 on the website

Error 500- Any ideas, if this site wide or just on my end for someone reason, tried restarting my computer, tried sending from app, and nothing is working, 
Error Messages
Web
maher1982's avatar
maher1982
Icon for Super User rankSuper User
9 months ago

Hi,

I think the 500 error you're experiencing is a server-side issue, which might resolve itself after a short while. Maybe it has already been resolved now
However, as a first step, could you please clear your browser's cache and try accessing the site with a different browser to see if the issue persists?

  • sromeo1's avatar
    sromeo1
    New member | Level 2
    9 months ago

    I'm experiencing the same issue and it is still persisting even after clearing the browser's cache and accessing the site via a different browser. It seems the most recent issue logged on the Systems page hasn't been resolved for all users yet.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi everyone, if you're still experiencing issues logging in, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        9 months ago

        Hi Everyone,

         

        Thanks for reporting this issue. We are aware that some users are experiencing 500 errors when attempting to access Dropbox. Our engineering team is investigating, and we will provide an update when we know more.

         

        Regards,

        Ben

  • jselgrad's avatar
    jselgrad
    Helpful | Level 5
    9 months ago
    I have done both, and still no luck
    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      9 months ago

      Can you take a screenshot? Perhaps it will assist others in helping us.

      • meghangunz's avatar
        meghangunz
        New member | Level 2
        9 months ago

        I'm having the same issue, and have been since last night (2/27, since around 9pm CST).

        Here's a screenie of what I'm seeing:

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!