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Christa6's avatar
Christa6
New member | Level 1
3 days ago

I can see my files online but not in the app

I can see my files online when I search them but cannot see the files when I search in the app. 
Apple
File access
Mac
Christa6's avatar
Christa6
New member | Level 1
8 hours ago

So I'm really bad at explaining. so sorry. When I search for a file in the search bar, the items in the folder I want appear but not the actual blue folder. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 hours ago

    No worries, Christa6, we’ll check this together, so feel free to correct me if I’m wrong. 

    From what I gather, you are searching for files via the search bar in your Finder, and while you can locate the files, you don’t see the parent folder that contains them. Is this right? 

    Can you send me a screenshot of what you see on your end exactly, so that I can also have a visual? You can attach it here with the following “camera” icon in your text box: 

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