How to clear the Dropbox mobile app cache on iPhone/iPad?

Bernie77
Helpful | Level 5
8 years ago
Nice, we have a "clear cache" button now. Guess we should have been more specific. Could we have a "clear cache" button that also clears the cache when pressed? The current one does nothing to reduce the over 1GB that dropbox is occupying on my phone.
- mabellina
  Explorer | Level 4
  8 years ago
  Didn't work for me either! I gave up and just reinstalled the app. (Though I'd imagine this wouldn't be the best option for people who have saved a lot of specific files offline.)
  - ggg1
    Helpful | Level 5
    8 years ago
    The 'Clear cache' button does absolutely nothing for me either. I keep getting popups from my iPhone saying I'm running out of space, and Dropbox is the app using the most storage even though I have 0 offline files.
    After months of having this issue I signed up to this board to investigate...
David5104
New member | Level 2
8 years ago
I don't see this setting option on iPhone 6 using iOS 10.3.1
- Sanchez
  Dropbox Staff
  8 years ago
  Hey David5104, welcome to our forum :slight_smile:
  
  Try this to find the Clear Cache feature:
  
  open the Dropbox app on your iPhone 6
  
  at the bottom left of your screen, select Recents
  
  at the top left of the next screen, select the Gear icon to get to settings
  
  here you’ll see the Clear Cache option
  
  I hope this helps!
  
  Thanks
  - David5104
    New member | Level 2
    8 years ago
    Works great. Thanks!!
- Franz M.1
  New member | Level 2
  7 years ago
  it is under the gear-wheel (settings)
  - camera upload
  -offlinedata
  -code
  
  -help
  -legal
  -app version
  
  - last off (or something like that, I have german set)
  - delete search
  - HERE: delete cache
  I think you will find it
Snowdog63
Helpful | Level 5
8 years ago
So I just used the "clear cache" button & Dropbox is still taking up 14.36GB on my phone.

I don't have a computer that will run Dropbox (since they stopped supporting it on older browsers) so I have no way of seeing if any of my folders are set to reside on my phone or whatever, (because for some bizarre reason, this functionality is not available when looking at my Dropbox in a browser - Go figure) but certainly in the app on my phone, no files are set to be seen offline.
- Snowdog63
  Helpful | Level 5
  8 years ago
  And I see, reading further through the thread from the rather misleading "solved" b*llsh*t at the beginning, that I'm not alone in this.
- Jane
  Dropbox Staff
  8 years ago
  
  Hey @Snowdog63,
  
  I’m here to work on the issue you’ve experienced on your mobile device with the “Clear cache” option, welcome aboard.
  
  To further investigate that that with you, because you’ve mentioned that you haven’t made any of your files or folders available offline, I’d like to ask you to raise a ticket with our team. This way, we'll be able to access your account's details and send over the relevant follow-up steps accordingly. Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our system and make sure a colleague handles it soon.
  
  I appreciate your cooperation on the matter, looking forward to your reply,
  
  JaneA
  - lokori
    New member | Level 2
    8 years ago
    Yes, same issue here. It has taken now two years and still Dropbox team hasn't been able to solve this issue. What's the matter with you? It starts to get annoying as the DropBox app takes now several gigabytes of space on the iPhone despite tha fact that my offline files take up about 200kb.
    
    Clearing the cache freed up 200Mb, but clearly this is still an issue. Effectively this makes Dropbox quite unusable for me at the moment. If you can't solve this I believe your service is not worth paying for.
AlrightyAlmight
Explorer | Level 4
8 years ago
Found that button. Still doesn't work for me.
- Jane
  Dropbox Staff
  8 years ago
  Hey AlrightyAlmight, thanks for following-up here.
  
  Would you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily?
  
  Keep us updated on the results here & we’ll take it from there!
  - Rich
    Super User II
    8 years ago
    Jane wrote:
    
    Would you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily?
    
    Jane
    
    I think the important point to make here is that there's a button in Settings that does nothing. Dropbox added a Clear Cache button in Settings but it has never worked, and the "solution" is to unintsall and reinstall. Yes, that works, and I've suggested it to many myself, but that doesn't fix the underlying issue that there's a feature in the app that doesn't do what it's supposed to do.
Herma
Helpful | Level 5
7 years ago
Ik heb een iPhone 5 S en een gratis Dropbox account. Is die knop dan ook zichtbaar? Ik zie de knop helaas :disappointed_relieved: niet!
- Rich
  Super User II
  7 years ago
  Herma wrote:
  
  Ik heb een iPhone 5 S en een gratis Dropbox account. Is die knop dan ook zichtbaar? Ik zie de knop helaas :disappointed_relieved: niet!
  
  Ja, de knop bestaat op de iPhone 5S. Het bevindt zich in Instellingen op het tabblad Account. Of het daadwerkelijk iets doet, staat nog ter discussie.
  - Herma
    Helpful | Level 5
    7 years ago
    Huhh....ik zie de knop echt niet bij Account!
RamS57
New member | Level 2
6 years ago
I just tried this and found out that clearing the cache in the app and restarting the iPhone does not solve the problem. Te app is still not freeing up unused memory. I have zero offline files in dropbox app and yet the app is still using 467MB of my phone memory.
- Lusil
  Dropbox Staff
  6 years ago
  Sorry to hear that, RamS57.
  
  Have you also tried signing out and back into the mobile app after clearing the cache?
  
  If that doesn’t work, how about a reinstallation of the app? Maybe that will do the trick.
  
  Let me know how it goes!
  
  [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]