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Forum Discussion

Marcus D.9's avatar
Marcus D.9
Explorer | Level 4
10 years ago

How to clear the Dropbox mobile app cache on iPhone/iPad?

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Mobile
Third Party Integrations
  • Tomáš P.2's avatar
    Tomáš P.2
    8 years ago

    Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

D W.2's avatar
D W.2
New member | Level 1
9 years ago

I uninstalled the Dropbox app earlier this week—I had no other choice! ☹️

I can't understand why the company's REAL EMPLOYEES do not address this problem. Instead, users come to these forums and seek solutions, but the fact is NONE of US knows. The colossal failure for this company to understand their customers circumstances, and to—at a minimum—show some sort of concern is bewildering.

To the CEO & other executives: Don't bother creating this tech super company of the future if you can't master the simple basics of customer service.

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