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Forum Discussion
How do I delete duplicate Dropbox folder
I upgraded my wife from old Vista laptop to new Win10 laptop. At first, I copied al her user folders to the new machine. This included her Dropbox folder. I later installed Dropbox. This downloa...
Hey anonymous and brianchew,
What Pikamander2 has stated is correct.
I can also suggest to check which is the actual syncing folder on your computer by following these steps:
- Click the Dropbox icon in your system tray.
- Click on your initials/profile pic
- Click on "Preferences"
- Click on the "Sync" tab
In the "Dropbox folder location" section, you should be able to see the location of the Dropbox folder.
Move or copy the files you want on that folder and then delete the unwanted one.
I hope this helps!
Mod note: edited to update steps [last update 2023]
Hi gbm,
Before deleting anything, be sure to back up all of your files somewhere else, such as to a flash drive.
The folder that the Dropbox program uses is normally located at C:\Users\Username\Dropbox. That's the folder that you should keep.
The other folder isn't being synchronized by Dropbox, so it's effectively just a normal folder on your computer. That's the one that you should be able to delete.
If you want to be extra sure, can you please tell us the file path of the two folders?
Before deleting anything, be sure to back up all of your files somewhere else, such as to a flash drive.
The folder that the Dropbox program uses is normally located at C:\Users\Username\Dropbox. That's the folder that you should keep.
The other folder isn't being synchronized by Dropbox, so it's effectively just a normal folder on your computer. That's the one that you should be able to delete.
If you want to be extra sure, can you please tell us the file path of the two folders?
After checking out the computer, it seems reason for there appearing to be two instances of Dropbox, was because of the way Windows 10 lists folder in File Explorer. It is something like this:
> Quick Access
v Desktop
>Dropbox
>Onedrive
>Username
>This PC
> Libaries
> Network
> Recycle Bin
then list of actual folders on users Desktop
Username expands to:
>Desktop
>Documents
>Downloads
>Dropbox
>etc
Both instances of Drop box point to C:\users\Username
This all works. However, on my Win7 laptop, the first instance of Dropbox does not appear. Not sure why it is there. I have not used Win 10 much, so maybe that is the problem ;)
Due to way I transferred my wife's stuff, I had a duplicate of all the stuff on Dropbox in her Documents file. I have deleted that.
- Walter
Dropbox Staff
In that case, you could try moving your Dropbox folder to point to your K drive, Rick.
To make sure you get this right though, you can unlink your account through the app's preferences, and from there, upon re-linking it, choose your K drive from the 'Advanced Setup' option to be the location of your Dropbox folder.
If your old Dropbox folder was added, for example, to: K:\Desktop\Dropbox you would need to choose K:\Desktop and the client (i.e. the desktop application) will try and create a new Dropbox folder. If you're connecting with the same Dropbox account as before, Dropbox will detect the existing folder and will then prompt you to merge the Dropbox folder. Upon merging the desktop version of Dropbox will check the existing files and the server versions and update accordingly.
Please do note that any changes made to the files in the Dropbox folder or on the web interface while the folder was "offline" will generate conflicted copies
Keep us posted on your progress!
Pikamander2, i had the same issue. I reinstalled the DB software and it started an add'l DB file on my computer giving me two. So I went to the dropbox icon, right clicked to settings and change the sync dropbox location. That removed all my dropbox files and relocated them to a new location that I set. But now I have the other db file still there and it has the DB logo on it. infact, both of those folder locations have the db logo. When I try to delete the old one it says I do nto have the permissions to do so. how do i get rid of this other file?
- Minato
Hey anonymous and brianchew,
What Pikamander2 has stated is correct.
I can also suggest to check which is the actual syncing folder on your computer by following these steps:
- Click the Dropbox icon in your system tray.
- Click on your initials/profile pic
- Click on "Preferences"
- Click on the "Sync" tab
In the "Dropbox folder location" section, you should be able to see the location of the Dropbox folder.
Move or copy the files you want on that folder and then delete the unwanted one.
I hope this helps!
Mod note: edited to update steps [last update 2023]
I had similar issue with my original Dropbox system folder showing in 2 locations (Desktop and under Users). These appear to be the same logical System folder based on its Properties/Location. I could not delete the Dropbox folder showing under the Desktop folder, even after unlinking my Dropbox account. This appears to be a Windows phantom folder that doesn't really exist in two places. Is it just a nuisance and it's impractical to remove the duplicate Dropbox entry?
