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Forum Discussion

Jez Cuckow's avatar
Jez Cuckow
Explorer | Level 4
11 months ago

Error message appearing during basic navigation of the Dropbox website

Guys Come on... what's with the generic error message that I've been getting for the last 3 hours?? You don't have a function to upload an image but basically it says: " Error. Something went wr...
Dropbox Pro
Error Messages
Web
  • Hannah's avatar
    Hannah
    11 months ago

    Hey Jez Cuckow, thanks for bringing this to our attention.

     

    There are no issues reported regarding the website so far, indeed. 

     

    Have you tried a different browser or a private browsing window, to see if you get a different behavior?

     

    Let me know how it goes.

Jez Cuckow's avatar
Jez Cuckow
Explorer | Level 4

Hey
it works ok in Safari!
I'm need to try and get it working in Chrome now...

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

 Hi Jez Cuckow, you can try to restore your browser to its default settings and disable any browser plugins. 

 

Or alternatively make sure your browser is updated.

  • Jez Cuckow's avatar
    Jez Cuckow
    Explorer | Level 4
    11 months ago

    Disabled browser extensions  and plugins plus checked browser was up to date.
    Re-started browser.

    It made no difference 😒

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      11 months ago
      Jez Cuckow wrote:

      Disabled browser extensions  and plugins plus checked browser was up to date.
      Re-started browser.

      Cleared your browser's cache/browsing history?

      • Jez Cuckow's avatar
        Jez Cuckow
        Explorer | Level 4
        11 months ago

        Yes! 🥳🥳🥳
        Thank you
        Thats worked

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