We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

witsend's avatar
witsend
Helpful | Level 5
6 years ago

Dropbox stopped working on Ubuntu 18.04 LTS; advanced re-install did not help

Hi, I have been using DB for years; these days, I use it to sync files across 3 computers; all of them with a different version of Ubuntu Linux. On two of these computers, DB works great. However, o...
Install
  • Здравко's avatar
    Здравко
    6 years ago

    Hi twometers,

    If you can't open Dropbox's site then the application can't be able to link any account and the problem isn't in Dropbox application, definitely, neither Ubuntu (not as a system, but can be some settings). Can you access some other (non company, external) site? You have to solve the network problem initially (wherever it is).

    Hope this gives some direction. :wink:

witsend's avatar
witsend
Helpful | Level 5

Hi,

some extra info:

* version of Dropbox: v82.4.15

* I did manage to log in the DB web site from Firefox in the end, but that still does not work on e.g. Chromium (stock install with no extension). Weird...

I have googled for hours about my problem, but I could not find work around (beyond those in my previous message, which did not work).

Any idea?

Many thanks in advance

 

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello witsend. Sorry to hear you are having trouble. :slight_frown:

Grateful for the detail description of the problem, your OS details and the troubleshooting steps. 

Is there a security system that could be blocking Dropbox from starting? An antivirus, a firewall, or a proxy that could be causing Dropbox not to load at all? :thinking:

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!