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Forum Discussion

a514's avatar
a514
New member | Level 2
2 years ago

Dropbox Shop - 'Something went wrong on our end. Please try again later.' for over a week

I just started using Dropbox Shop. I had one product upload stall and give me errors. I decided to close out the page and try again the next day. But since then I get 'Something went wrong on our end. Please try again later.' every time I visit https://www.dropbox.com/shop/products. I am able to see my storefront, but I can't see, add, or delete products. I get this message on different browsers and if I start from an incognito window, log into my Dropbox account, and navigate to Dropbox Shop. Has anyone else dealt with this? How can I reset my store or delete out whatever is affecting my store products page? Since this is for Dropbox Shop and not for my regular Dropbox files and folders, I can't delete files from my desktop app. 

 

Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi a514, sorry to hear you're having issues with this.

     

    Can you please send us a screenshot of the exact error you're getting so that we can have a look too?

     

    Thanks!

     

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