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Wisdom Moon's avatar
Wisdom Moon
Explorer | Level 4
3 years ago

Dropbox search not working on Android and iPad OS apps

Hi everyone! I wonder if you can help me - in the past week, I no longer get search results from using the Dropbox app on both my android phone (app version 302.2.2) and iPad OS (app version also ...
Dropbox Basic
File access
Mobile
Tablet
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Wisdom Moon, thanks for bringing this to our attention.

     

    I've just tested this on my devices and everything seems to work okay on my end.

     

    Have you tried to clear the app's cache from the settings, to see if that helps?

     

    Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are getting a "no results" message?

     

    Or is the page (both on the mobile app and online) just blank?

     

    Keep me posted and we'll go from there.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Wisdom Moon, thanks for bringing this to our attention.

 

I've just tested this on my devices and everything seems to work okay on my end.

 

Have you tried to clear the app's cache from the settings, to see if that helps?

 

Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are getting a "no results" message?

 

Or is the page (both on the mobile app and online) just blank?

 

Keep me posted and we'll go from there.

  • Wisdom Moon's avatar
    Wisdom Moon
    Explorer | Level 4
    3 years ago

    Hi Hannah,

    Thanks for your prompt reply, I cleared the cache on both apps and it's working again now.

     

    Thanks for your help, I'm happy that it's working again. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Happy to hear that, Wisdom Moon!

       

      If need anything else, make sure to let us know.

       

      Have a wonderful week ahead!

      • ivo rakcevic's avatar
        ivo rakcevic
        New member | Level 2
        2 years ago
        Dear all,

        I was searching for a solution trough this blog and only this topic seems the nearest solution what I’m searching. The difference is the search option in the iOS application while I want to save a file, I must go every time trough all the folders. It would be helpful to have a search function just to speed up sometimes the saving trough the app.
        Thanks in advance and my apologies if I could not find an exact topic.
        Ivo

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