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Denver1's avatar
Denver1
Explorer | Level 3
9 months ago

Dropbox Passwords is not populating my logon credentials for a specific web site

Passwords is not populating my logon credentials for this web site.  I don't seem to have issues with any others...just this one.  Any ideas?
Dropbox Passwords
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Sorry to hear about this, Denver1.

 

Are you still having this issue?

 

Are you using the Dropbox Passwords app or the browser extension?

 

Have you tried removing this website from Passwords and re-adding it, to see if that helps?

 

Let me know and we'll go from there.

  • Denver1's avatar
    Denver1
    Explorer | Level 3
    9 months ago

    I am using the browser extension.  Yes, I have removed the website from Passwords and re-added it.  Actually, I deleted the entire account for that website, closed browser, opened browser, re-added account to Passwords.  No luck.  Any other ideas?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi Denver1, I hope you're doing well!

       

      Which browser & platform are you encountering the problem on?

      • Denver1's avatar
        Denver1
        Explorer | Level 3
        9 months ago

        Firefox and Windows 10

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