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Forum Discussion

rgangopadhya's avatar
rgangopadhya
New member | Level 2
2 years ago

Dropbox Paper is giving a 500 error and is not loading

Starting around 9 am PST today (Sept 7), all users in my org are getting 500s when trying to load dropbox paper. I opened a support ticket. Dropbox status reports all systems as operational https://s...
Dropbox Paper
Error Messages
  • Emma's avatar
    Emma
    2 years ago

    Update: a fix has been implemented and we are monitoring the results.

    Could you let us know if you are still experiencing this issue?

     

    Thanks!

Emma's avatar
Emma
Icon for Community Manager rankCommunity Manager
2 years ago

Thanks for reaching out - we're aware of this issue and looking into it, we'll let you know as soon as we have an update.

  • Emma's avatar
    Emma
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Update: a fix has been implemented and we are monitoring the results.

    Could you let us know if you are still experiencing this issue?

     

    Thanks!

    • rgangopadhya's avatar
      rgangopadhya
      New member | Level 2
      2 years ago

      I am no longer experience the issue, thanks!

      • Emma's avatar
        Emma
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Brilliant, thanks for letting me know! 

        status.dropbox.com is updated with the status of this issue now too. If anyone else experiencing this Error 500 since the update, please let us know and we'll report to the team.

         

         

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