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Forum Discussion

Explorer | Level 3

9 months ago

Dropbox freezes on Realme 11 pro, after logging in

Hello. I have a new realme 11 pro, and dropbox freeze after login. Look video https://youtu.be/B2GRbKj2Q10?si=VFZOgLUmOlCYv-i0

Setting up the apps

Walter
9 months ago
Hey Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?

If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit.

Should the issue persist, please send us a screenshot of the error or the last screen you can get to.

Thanks so much!

Mark
Super User II
9 months ago
What OS is it using?

What version of Dropbox?
- Sergo44
  Explorer | Level 3
  9 months ago
  Phone - Realme 11 Pro, Android 13, stock, all updated. Dropbox - latest from Google Play
  - Nancy
    Dropbox Staff
    9 months ago
    Hey Sergo44! Have you tried reinstalling the app?
    
    Also, if you have time before it freezes, can you try clearing its cache, and then reinstalling?
    
    Let me know how that goes.

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