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Forum Discussion

UR1ofTHEM's avatar
UR1ofTHEM
Helpful | Level 5
7 years ago

Dropbox conflicting with Anti virus (Norton/Sophos)

Norton Firewall Alert: "Dropbox 49.4.69 does not have a valid digital signature."   Can someone please help with this? I don't understand what's going on.
Error Messages
Security
Setting up the apps
Sync
  • Lucio's avatar
    Lucio
    7 years ago

    Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.

     

    Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.

     

    Thanks!

pugnut's avatar
pugnut
New member | Level 2

Hi.

 

Receiving a notification saying DropboxClient_52.4.58 does not have a valid digital signature. What does this mean?

 

Thanks. 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey pugnut, thanks for posting this inquiry here!

 

You may keep in mind that I've moved your post under this discussion, as other users have reported the same behavior & we're trying to keep things neat as much as possible. Since our team is currently aware of this issue & working on a solution, I'd advise checking back again for any updates.

 

I hope that this is helpful to you. Enjoy the rest of your day!

  • Lucio's avatar
    Lucio
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.

     

    Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.

     

    Thanks!

    • davidonelson's avatar
      davidonelson
      New member | Level 2
      7 years ago

      Norton reports the same issue for me just now:  Dropbox 53.4.67 installer does not have a valid signature.  So the problem continues.

      • rpj's avatar
        rpj
        Explorer | Level 3
        7 years ago

        I too am getting this error from Norton.

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