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Forum Discussion

UR1ofTHEM's avatar
UR1ofTHEM
Helpful | Level 5
7 years ago

Dropbox conflicting with Anti virus (Norton/Sophos)

Norton Firewall Alert: "Dropbox 49.4.69 does not have a valid digital signature."   Can someone please help with this? I don't understand what's going on.
Error Messages
Security
Setting up the apps
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  • Lucio's avatar
    Lucio
    7 years ago

    Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.

     

    Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.

     

    Thanks!

narrationsd's avatar
narrationsd
New member | Level 2
7 years ago

This is the second time in two weeks or  so that you've sent out an auto-update which Norton says contains no certificate.

 

I blocked it ; not sure about the other instance, as Norton foolishly allows a proceed if you aren't around to catch this.

 

Please, don't be untrustworthy -- at least two meanings intended, and fix this...!

 

Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there narrationsd - Welcome to our Forum!

    First off, I wanted you to know that I moved your post to a thread that is relevant with what you described. For your reference, you can take a look at the original post here. 

     

    Moreover, as you can see on our Known Issues thread (as per the Welcome Banner), this issue is currently investigated by our engineers.  You can keep a lookout for an update here on our Forum - I, or a colleague of mine, will be updating this thread too once we have further news on the matter. 

     

    Thank you for your diligence and patience on this one. Have a great day!

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