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Forum Discussion

UR1ofTHEM's avatar
UR1ofTHEM
Helpful | Level 5
7 years ago

Dropbox conflicting with Anti virus (Norton/Sophos)

Norton Firewall Alert: "Dropbox 49.4.69 does not have a valid digital signature."   Can someone please help with this? I don't understand what's going on.
Error Messages
Security
Setting up the apps
Sync
  • Lucio's avatar
    Lucio
    7 years ago

    Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.

     

    Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.

     

    Thanks!

RichMath's avatar
RichMath
New member | Level 2
7 years ago

I just received a warning from Norton as Dropbox tried to auto-download the update (4/11/2018 @ 14:23 Eastern Time). Here's the warning:

"Dropbox 4.4.74 Installer does not have a valid digital signature"

d.dropbox.com (IP address 162.125.32.135) is the source of the attempted download.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there RichMath - apologies for the tardy response; are you still seeing this warning when using our latest stable build (50.4.71 at the moment)? 

     

    I am just writing to let you know that our engineers have been informed accordingly and working actively towards a fix. You can see more about this currently Known Issue on this page.  

     

    Thanks for reporting this and have a wonderful week ahead Rich! 

     

    [EDIT: I have moved your query to an already existing thread that discusses the same issue. You can see the original post here. ]

     

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