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Forum Discussion

New member | Level 2

2 years ago

Dropbox chat feature not working

I am trying to contact support by the chat feature and it does not work. Why?

Hannah
2 years ago
Sorry to see that, fmerchat. Have you tried other browsers or an incognito window maybe?

Rich
Super User II
2 years ago
Jeff1958 wrote:

I am trying to contact support by the chat feature and it does not work. Why?

You need to provide more information. Why isn't it working? What happens when you try? Are you getting an error message? etc.
fmerchat
Explorer | Level 3
2 years ago
I have the same thing. I am on windows 11 and using chrome and I click on "chat now" and nothing happens.
- Hannah
  Dropbox Staff
  2 years ago
  Sorry to see that, fmerchat. Have you tried other browsers or an incognito window maybe?
  - fmerchat
    Explorer | Level 3
    2 years ago
    opened Bing and it worked. thank you. now to my real issue: how do i get what I see on my desktop in terms of folders (dropbox and then the folder structure) on my laptop? I know I can get to the files via the web, but that isn't what I am after. What I want is the folder layout. I have included a picture. my desktop is windows 10 the laptop is windows 11 and I am a paying customer of dropbox.

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