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Jon2024's avatar
Jon2024
New member | Level 2
10 months ago

Dropbox Capture didn't upload my video on Windows

I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File?...
Dropbox Capture
upload
Jon2024's avatar
Jon2024
New member | Level 2

Unfortunately no, I think capture saved it to my Dropbox folder directly. Does this mean I have to leave my PC running after a video to let it upload? The recording was an hour long - but I was still logged in for at least an hour after. I would've assumed the upload would've paused. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Are you able to view the capture saved in the Dropbox folder without any errors?

  • Jon2024's avatar
    Jon2024
    New member | Level 2
    10 months ago

    Please see below.

     

    When I use the mp4 file saved in my Capture folder on my computer, it just shows me a video that never plays.

     

     

     

     

    When I use the Capture link - I get an error when it's straight from the dropbox capture link. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      It looks like the file wasn't saved properly, unfortunately. This means that it wouldn't be possible to recover the file.

       

      I'm sorry I can't be more helpful on this matter.

      • BB037's avatar
        BB037
        New member | Level 2
        2 months ago
        This same issue has happened to me TWICE in a 2month span! Incredibly frustrating when important data is lost because Dropbox Capture fails to save. Is there serious effort being made to fix this problem and retain users?

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