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Jon2024's avatar
Jon2024
New member | Level 2
10 months ago

Dropbox Capture didn't upload my video on Windows

I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File?...
Dropbox Capture
upload
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Jon2024, thanks for bringing this to our attention.

 

If the Dropbox Capture app wasn't able to upload files to the site in time, then it's possible that the record isn't recoverable at this point.

 

Are you able to locate a copy of the file locally somehow?

 

Keep me posted with any details.

Jon2024's avatar
Jon2024
New member | Level 2
10 months ago

Unfortunately no, I think capture saved it to my Dropbox folder directly. Does this mean I have to leave my PC running after a video to let it upload? The recording was an hour long - but I was still logged in for at least an hour after. I would've assumed the upload would've paused. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Are you able to view the capture saved in the Dropbox folder without any errors?

    • Jon2024's avatar
      Jon2024
      New member | Level 2
      10 months ago

      Please see below.

       

      When I use the mp4 file saved in my Capture folder on my computer, it just shows me a video that never plays.

       

       

       

       

      When I use the Capture link - I get an error when it's straight from the dropbox capture link. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        It looks like the file wasn't saved properly, unfortunately. This means that it wouldn't be possible to recover the file.

         

        I'm sorry I can't be more helpful on this matter.

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