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Forum Discussion
Michael P.66
10 years agoNew member | Level 1
Download option no longer available
Suddenly, the "download" option has disappeared from the page and drop-down menus. I can do anything else to my files, but there is no longer an option to download. Any thoughts?
- 10 years ago
When you're viewing a file on Dropbox.com that's synced to your computer by the Dropbox desktop application, you'll see an Open option instead of Download. Clicking Open will open the file on your computer and automatically sync back any changes you make. When viewing a file that isn't synced on your computer, you'll continue to see the Download option.
More information is available on our Help Center: https://www.dropbox.com/help/8571
JoshK
Dropbox Staff
When you're viewing a file on Dropbox.com that's synced to your computer by the Dropbox desktop application, you'll see an Open option instead of Download. Clicking Open will open the file on your computer and automatically sync back any changes you make. When viewing a file that isn't synced on your computer, you'll continue to see the Download option.
More information is available on our Help Center: https://www.dropbox.com/help/8571
mathcarol
8 years agoNew member | Level 2
I'm having the same issue. When I want to send an entire folder of files to my clients, at times I give them a link. Other times I want to send a zip file. Previously I could go directly to that folder, download the folder, which created a .zip file that contained the most updated files (and the same ones other clients received). Now I can only open the files, not send them as a collection unless I send the link. Bummer. I also would like to have both options available so I could choose whether to Open or Download or send a link or the .zip file. I loved that Dropbox could house lots of files for various clients. Now it is not quite as convenient or user friendly. Please give us back both options. Thanks!
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