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Jfossy's avatar
Jfossy
Helpful | Level 6
8 years ago

Can't read .txt file with HTML Viewer on New phone

Since upgrading to my new phone, Moto G4 Plus running Android 6.0.1, I cannot open a .txt file from my Dropbox using the built in HTML Viewer.  My previous phone was running Lollipop.   https://www...
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  • Jfossy's avatar
    Jfossy
    8 years ago

    I found the solution.  BTW Motorolo support is a joke.

     

    Go to Settings - Apps.  Click on the 3 vertical dots on the upper right  and select Show System

    Scroll down to HTML Viewer, Click on Permissions, turn on permissions for Storage.

     

    Thanks Rich for letting me know that it is a system app. 

Jfossy's avatar
Jfossy
Helpful | Level 6

As far as I know the developer of the "HTML Viewer" IS Dropbox.  There response was to go here, to the forums.

 

This is the app I'm talking about:  https://www.dropbox.com/s/69dc601ysiwptcs/Screenshot_20170213-113123.png?dl=0

 

I have NO app on my phone that says HTML VIEWER.  I do have an app with that same icon and it is called "NativeDropBoxAgent".  It is the only app with that icon.

 

https://www.dropbox.com/s/mffa1cs9to1z29k/Screenshot_20170213-113257.png?dl=0

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago
Jfossy wrote:

As far as I know the developer of the "HTML Viewer" IS Dropbox.

Dropbox has no viewers. It uses the viewers that are built-in to your device's operating system.

 

This is the app I'm talking about:  https://www.dropbox.com/s/69dc601ysiwptcs/Screenshot_20170213-113123.png?dl=0

The icon shown is the standard Android icon. That indicates that it's the HTML viewer built-in to your device's operating system. It's nothing to do with Dropbox.

 

I have NO app on my phone that says HTML VIEWER.  I do have an app with that same icon and it is called "NativeDropBoxAgent".  It is the only app with that icon.

Again, that has the standard Android icon. It's a process built-in to Android, and not the actual Dropbox software. That's a process developed by the device manufacture to bring additional Dropbox support into the OS. It also has nothing to do with the actual Dropbox app.

  • Jfossy's avatar
    Jfossy
    Helpful | Level 6
    8 years ago

    So what do you use to view .txt files?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      8 years ago
      The viewer that's built-in to my device's operating system.
      • Jfossy's avatar
        Jfossy
        Helpful | Level 6
        8 years ago
        And are yiu udkng tbe Marshmallow os on yiur phkne?

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