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Samnersy's avatar
Samnersy
Helpful | Level 6
5 years ago

Cannot sing-in to Dropbox app on iPhone (Error 500)

Hello

 

I'm using dropbox for several years and I really love that. Much appreciate for this EXCELLENT app. 

However,  unfortunately, it is a while I cant sign-in the dropbox app on iPhone.

 

Recently I moved to a new iPhone, installed a fresh copy, and tried to sign-in. It shows "Sign-in Failed, The operation couldn't complete. (dropbox.com error 500)". 

 

It is noteworthy that on the website I can log-in nicely and it works well. I have a problem with log-in on the iPhone app. 

 

Thanks

Account Access
Error Messages
Mobile
Setting up the apps
  • Samnersy's avatar
    Samnersy
    5 years ago

    Dear Lusil and Daphne,

     

    I could connect to dropbox now, and my problem solved. I guess the support team made some correction.

    Difeniatily I couldn't do anything.

     

    Much appreciate for your support and keep this app fantastic.


    Thank you
    Hamid

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hello Samnersy, I hope you're having a good start to your week so far!

     

    Can you let me know if you happen to be on a Basic free plan? With this account you will be limited to connecting 3 devices to your account. You can check out more info on this here.

     

    Do you happen to have 3 or more devices currently connected to your account in your security page online?

     

    Let me know and we can go from there!

    • Samnersy's avatar
      Samnersy
      Helpful | Level 6
      5 years ago

      Dear Daphne,

      Thanks for replying

       

      Yes, I have a basic account with a capacity of 14.9GB (referral bonus), and 70.3% of storage filled with documents.


      Already I thought that could be the reason, so I removed all connected apps using this link: https://www.dropbox.com/account/connected_apps
      Also checked the linking devices on the security tab  and it showed that "We were unable to fetch mobile devices." Currently, only a browser (Chrome) connected to this account, and it is syncing well on PC.

       

      It is noteworthy that I checked the dropbox app using another email (Gmail), and the app works fine.

       

      Again I can connect to the website but cant sign-in on the iPhone app.

      :(

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for getting back to me here Samnersy!

         

        You would need to check your security tab to see which devices are currently connected to your account rather than the connected apps page. Can you try refreshing the page to see if that will fetch the data?

         

        If not than you can also try clearing your browser cache, using an incognito/private window or even using another web browser to find that data.

         

        It would make sense that you can sign into the app using another Dropbox account, or access the account through the website if the issue is related to have 3 or more devices already connected to the account that you'd like to use.

         

        Let me know if the steps above help with finding the connected devices!

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