We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dennisgaudenzi's avatar
dennisgaudenzi
Explorer | Level 3
2 years ago

Camera Uploads Keeps Crashing - Dropbox for iOS

Hi there.  I have had camera uploads for years and years.  The dropbox app keeps crashing now - and I think it is because of too many photos.  I saw this post (https://www.dropboxforum.com/t5/Create-...
Camera uploads
Mobile
  • Jay's avatar
    Jay
    2 years ago

    Hi dennisgaudenzi, all photos means that is scans your entire camera roll to upload those images, excluded images that were previously uploaded. 

     

    New photos will only upload photos from the moment you choose that option, so no older images would upload, only brand new ones from today onwards.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey dennisgaudenzi, thanks for bringing this to our attention.

 

Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache' to see if that helps?

 

If not, try to uninstall it, restart the device and then reinstall it and let me know how that goes.

 

Thanks.

  • dennisgaudenzi's avatar
    dennisgaudenzi
    Explorer | Level 3
    2 years ago
    Hi, thanks for the reply.

    I tried to clear, app crashes before it finishes.

    I did reinstall a month ago trying to fix, I will try again and report back. I have a lot of photos on my phone (about 17,000). Have you see an issue with the app trying to review too many and crashing?

    That said, some of my photos are uploading. I know they are not all there, but 1-2 upload before the crash. Then I think some are uploading at other times. It’s very odd.

    Thanks.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi there dennisgaudenzi, sorry to jump in here, but did you have the chance to reinstall the app on your iPhone yet? 

       

      If you did, do the crashes still occur? 

       

      While we're at it, I just checked the mobile app on my Android device and I don't see any lagging or crashes and my file count in the Camera Uploads folder is very close to yours, 16,579 files to be exact. 

      • dennisgaudenzi's avatar
        dennisgaudenzi
        Explorer | Level 3
        2 years ago

        Hi Walter, it could also be that I have a very large dropbox, not sure.

         

        I removed the app from my iPhone.  I rebooted.  I reinstalled the app.

         

        It has not crashed yet.  That said, it took a couple weeks for it to start crashing the last time I reinstalled.

         

        Right now, I have it set to back up All Photos.  Should I switch this to New Photos after it is seemingly done uploading to make it a faster lookup process against Camera Roll?  I don't want it ti upload all photos a SECOND time creating duplicates...

         

        Also, does having a passcode lock # set affect the upload process if you are not logged in?  Does it upload when Dropbox is not open on the phone, logged in via the passcode or not?

         

        Thank you,

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!