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AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Thanks for your updates here!

 

Just to confirm, when you mentioned turning off all background updates etc, are you referring to "background app refresh"?

 

If you're not familiar with this, you can check it out by opening the device's Settings > General > Background app refresh.

 

Also, can you confirm for me the version of the Dropbox app installed, and the iOS version of your device?

 

Cheers!

AaronPowellDesign's avatar
AaronPowellDesign
Explorer | Level 3
5 years ago

Hi,

 

I would have thought that my many previous comments would've suggested that I am only referring to the only possible option available, which is of course "Background Update Refresh", at least you can feel sure that I am referring to what you thought it might be (answering the exact same questions many times in earlier comments has caused my patience to wane by the way)...

 

I took a long time to respond because I was convinced for a while that as long as the Dropbox App is closed when using the multi task screen, then that would stop this problem , but noo. This morning my iPad was on 5%, and the Dropbox App wasn't even open, yet, it says it ran in the background for nearly 8 HOURS!!! It feels like Dropbox are conspiring with Apple to kill off older devices, since when the battery goes bad, then the whole device becomes useless? 

 

I'm running Dropbox 202.3 and iPadOS 13.6.1.

Please do NOT assume updating will somehow solve this (it only says new features for the latest app update anyway), I've already updated both MANY times during the time of having this problem, and unless dropbox get their act together, (and stop focusing on new features all the time and fix the problems), then MAYBE the problem will get fixed.

 

 

 

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