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Forum Discussion

AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
Heartsonfire's avatar
Heartsonfire
New member | Level 2
5 years ago
Background App Refresh is OFF, Locations is OFF in files app, Upload Photos is OFF but Dropbox continues to run Background Activity ALL DAY & DRAINS MY BATTERY!!! Why is this continuing to happen???? And why is there NO way to actually contact support??? What great customer service! SMFH!! I’m soooo frickin frustrated and about to delete the app! HELP PLEASE!!!!
  • CJAWright's avatar
    CJAWright
    Explorer | Level 4
    5 years ago
    Reading this thread, it’s mental! I cannot get over how nobody from Dropbox has fixed this! Using your service for years now. I paid £80 for a new battery in my iPhone today. And the guy at the Genius Bar said it’s a Dropbox software issue. Low and behold, 6 months into it, still not resolved. Seriously! It doesn’t need to run in the background! Most other apps “allow only when using this app” 🤷🏻‍♂️🤷🏻‍♂️

    Cmon, please reach out with a solution!!! Not just one person with this issue. And probably several more without even realising!!!!
    • TheMG's avatar
      TheMG
      Helpful | Level 6
      5 years ago

      Same issue!  I just looked in the Battery tab under settings... changed over from "Last 24 Hours" to "Last 10 Days"... looked down at Dropbox...  97 HOURS 5 minutes of BACKGROUND usage!!!   I really BARELY use DropBox, so this isn't because I'm a heavy user and the phone is staying in sync all the time...  To be fair, LinkedIn also had a rediculous amount of usage too, so I suspect it may have something to do with an Apple update.  But the fact that Dropbox isn't even acknowledgeing the problem (seems to be a common theme) is troubling.  (I too have already verified that the "background app refresh" permission was turned off for Dropbox.

       

      • khcole's avatar
        khcole
        Helpful | Level 6
        5 years ago

        I'm not seeing an issue with LinkedIn.  My last 10 days was just 1h 22m.

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