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Forum Discussion

AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi AaronPowellDesign; thanks for joining our Community and reporting this.

 

Can you please clarify if you notice this happen after you've disconnected Dropbox from your Files app with our mobile app shut off on your iPad? 

 

Could you perhaps try reinstalling the app and let me know if the power usage is the same? 

 

Thanks! 

AaronPowellDesign's avatar
AaronPowellDesign
Explorer | Level 3
5 years ago

Hi,

 

Yes, the same behaviour continued after unlinking it from the dropbox app, and reinstalling hasn't made a difference either....

 

Typically, when I've found my iPad "belly up" so to speak, after reviving it with my charger, it says that your app ran in the background for 3 - 4 hours, which was then followed by the graph showing red just before the point of battery exhaustion... There's clearly a bug that means it has complete disregard for my app background setting choice..

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Do you have any camera uploads or manual uploads running in the background of the mobile app?

     

    Are there any other apps on your device that connect directly to the mobile app via the iOS Files app, which could be keeping the Dropbox app active? If so, could you try quitting those apps completely to see if this helps with the battery usage?

    • AaronPowellDesign's avatar
      AaronPowellDesign
      Explorer | Level 3
      5 years ago
      Hi, I’ve already been asked about the Files app, and so I’ve already said no, it didn’t make a difference.

      I have never wanted Dropbox to automatically upload anything from the camera roll, I practically never even use the iPad’s camera anyway, and I only upload anything when the screen is on, PLUS, the wifi was always off when it drained my battery, quite a head scratcher isn’t it?
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the mobile app, rebooting the device, and reinstalling it to see if this helps?

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