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Forum Discussion
Background activity iOS from the mobile app.
Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Your iPad iOS app keeps killing my iPad’s battery! I turned the background updates off, yet, it still says it runs in the background, according to the power usage graph. I even tried turning off ALL app background updates, the same behaviour happens.
I got told to try unlinking it from the Files app, the same thing has happened again.
This has happened many many times, and soon it will likely begin having detrimental side affects for my battery’s future.
I've had my iPad turn off completely because of this many times now. For a platform that has matured a lot, you'd think this kind of issue wouldn't ever happen...
Walter
Dropbox Staff
Dropbox StaffHi AaronPowellDesign; thanks for joining our Community and reporting this.
Can you please clarify if you notice this happen after you've disconnected Dropbox from your Files app with our mobile app shut off on your iPad?
Could you perhaps try reinstalling the app and let me know if the power usage is the same?
Thanks!
Hi,
Yes, the same behaviour continued after unlinking it from the dropbox app, and reinstalling hasn't made a difference either....
Typically, when I've found my iPad "belly up" so to speak, after reviving it with my charger, it says that your app ran in the background for 3 - 4 hours, which was then followed by the graph showing red just before the point of battery exhaustion... There's clearly a bug that means it has complete disregard for my app background setting choice..
- Jay
Do you have any camera uploads or manual uploads running in the background of the mobile app?
Are there any other apps on your device that connect directly to the mobile app via the iOS Files app, which could be keeping the Dropbox app active? If so, could you try quitting those apps completely to see if this helps with the battery usage?
- Hi, I’ve already been asked about the Files app, and so I’ve already said no, it didn’t make a difference.
I have never wanted Dropbox to automatically upload anything from the camera roll, I practically never even use the iPad’s camera anyway, and I only upload anything when the screen is on, PLUS, the wifi was always off when it drained my battery, quite a head scratcher isn’t it?
