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Forum Discussion

AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
AndyVRD's avatar
AndyVRD
Helpful | Level 5
Hi Daphne,

I disabled the Dropbox app within the Apple files app, thats the only way to fix the background activity issue.

Camera upload is disabled so that is not the issue. Like i said, soon as i disable Dropbox inside the Apple files app the problem is fixed.

Anyway this problem is already known by Dropbox but in Januari they said to another user with the same problem that it’s not on there priority list. Strange thing because i think this is a serious problem...
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for the additional info AndyVRD!

 

I understand how this would be important for you so thanks for sharing this with us here.

 

If you have any other questions or issues in the meantime, please don't hesitate to get back to me here. I'd be more than happy to help.

 

I hope you have a great day ahead!

  • AndyVRD's avatar
    AndyVRD
    Helpful | Level 5
    5 years ago

    Have you any idea wen this will be fixed?

    • AndyVRD's avatar
      AndyVRD
      Helpful | Level 5
      5 years ago

      Great customer service, after 2 weeks no reply. This issue is there for months now and still no fix available...

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey again AndyVRD!

         

        Apologies, it seems I missed your last post here. I'm looking into this on my side but I don't have any info to share on this at the moment.

         

        I'll make sure to let you know when I have further details. Thanks!

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