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Forum Discussion
Background activity iOS from the mobile app.
Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Daphne
Dropbox Staff
Dropbox StaffHey there AndyVRD, thanks for sharing this with us here!
Can you just clarify for me exactly what setting it is that you disabled within the iOS settings? Was it the "background app refresh" option?
Out of curiosity, do you also have the location services enabled for Dropbox too, for the camera uploads "background uploading" feature?
Keep me posted!
Hi Daphne,
I disabled the Dropbox app within the Apple files app, thats the only way to fix the background activity issue.
Camera upload is disabled so that is not the issue. Like i said, soon as i disable Dropbox inside the Apple files app the problem is fixed.
Anyway this problem is already known by Dropbox but in Januari they said to another user with the same problem that it’s not on there priority list. Strange thing because i think this is a serious problem...
I disabled the Dropbox app within the Apple files app, thats the only way to fix the background activity issue.
Camera upload is disabled so that is not the issue. Like i said, soon as i disable Dropbox inside the Apple files app the problem is fixed.
Anyway this problem is already known by Dropbox but in Januari they said to another user with the same problem that it’s not on there priority list. Strange thing because i think this is a serious problem...
- Daphne
Thanks for the additional info AndyVRD!
I understand how this would be important for you so thanks for sharing this with us here.
If you have any other questions or issues in the meantime, please don't hesitate to get back to me here. I'd be more than happy to help.
I hope you have a great day ahead!
Thanks, but how do you disable it under iOS14? I'm not seeing an option to toggle it on/off like in prior iOS releases or an edit button. It's hogging my battery (147 hours over 10 days; 15 hours over the last 24 hours). Love to remove from Files App.
khcole wrote:Thanks, but how do you disable it under iOS14? I'm not seeing an option to toggle it on/off like in prior iOS releases or an edit button. It's hogging my battery (147 hours over 10 days; 15 hours over the last 24 hours). Love to remove from Files App.
Go into the Files app and where it is listed as a location, choose the ellipsis top right and select edit and simply disable dropbox.Thank you. I don't know how I missed that. For me, this is strike number 2 for DropBox. The first is their complete refusal to make DB work with the favorites on the Files App. That makes using my iPad extremely cumbersome. The thread trying to get that fixed is going on 2+ years now, with no resolution. I was going to migrate to OneDrive, as we use Office365 for our company. However, I was procrastinating. I will be migrating our company over this weekend and cancel DB. Too bad. Great service, but they've forgotten to pay attention to their customers...always a fatal mistake when there is competition.
