We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Konsider's avatar
Konsider
Helpful | Level 5
3 years ago

Why is Free Storage Space Removed by Dropbox?

I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the spa...
Account Settings
Quota
Referrals
Space and storage
  • Jay's avatar
    Jay
    2 years ago

    Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.

     

    manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota? 

RRRarchit's avatar
RRRarchit
Explorer | Level 4

I really do not know how to be more clear. The tab says I have 2GB. I had nearly 10 GB several months ago, all of which was from referrals from years ago. I had to remove nearly everything from my dropbox folder to regain any function. This might have happened around the same time I installed a new hard drive on my computer, but that should not have caused this to happen.

 

How can I regain this lost space?

 

Thank you

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.

 

manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota? 

  • RRRarchit's avatar
    RRRarchit
    Explorer | Level 4
    2 years ago

    That was it. I had several email addresses associated with the account, so I didn't realize I was creating a new one. Thanks for the help

  • Isaashkini's avatar
    Isaashkini
    Explorer | Level 3
    2 years ago
    عکسهای من
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      سلام @Isaashkini، آیا چیزی وجود دارد که در مورد آن به کمک نیاز دارید؟

       

      با عکسات اتفاقی افتاده؟

       

      -----

       

      Hey Isaashkini, is there something you need help with?

       

      Did something happen with your pictures?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!