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Forum Discussion

Chiara6's avatar
Chiara6
Helpful | Level 5
2 years ago

Space seized for no reason

I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the past, whenever I got notifications about storage limits, I'd easily remove some files from my account to free up space.

Now I get notifications that my account is maxed out (email, popup, desktop app) even though it's not true.
I can no longer use my dropbox space and removing ALL files from my account was useless as I keep seeing the warning that I have no more space. I have no shared folders or files.
I think it's very strange.
I won't buy more space because what I have is more than enough.
Please give me my space back.
Thank you

Storage space
  • Walter's avatar
    Walter
    2 years ago

    No worries Chiara6 - I'm just glad I could help. 

     

    See you around the Community and enjoy the remainder of your week! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Chiara6, sorry to hear you're having issues with this.

     

    Could you clarify what's shown in your plan tab in regards to your quota?

     

    Also, do you see any files or folders taking up space in your homepage or the backups page perhaps?

     

    Keep me posted! 

    • Chiara6's avatar
      Chiara6
      Helpful | Level 5
      2 years ago

      Hi, thanks for the reply.
      I read that I have 15.88 GB of space, of which 0 GB are occupied by files, 18.2 GB for backups which I have never done or asked for.
      I see folders in my account but they are actually empty. I and I had all removed.
      How can I get my space back?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying Chiara6 

         

        Let me know if you have any more questions! 

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