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Forum Discussion

Chiara6's avatar
Chiara6
Helpful | Level 5
2 years ago

Space seized for no reason

I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the p...
Storage space
  • Walter's avatar
    Walter
    2 years ago

    No worries Chiara6 - I'm just glad I could help. 

     

    See you around the Community and enjoy the remainder of your week! 

Chiara6's avatar
Chiara6
Helpful | Level 5

Hi, thanks for the reply.
I read that I have 15.88 GB of space, of which 0 GB are occupied by files, 18.2 GB for backups which I have never done or asked for.
I see folders in my account but they are actually empty. I and I had all removed.
How can I get my space back?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying Chiara6 

 

Let me know if you have any more questions! 

  • Chiara6's avatar
    Chiara6
    Helpful | Level 5
    2 years ago

    Okay. Can you please tell me how do I find my backup page? I couldn't find it

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      You can simply click on this link to access your backups directly Chiara6 

       

      Otherwise, you can navigate to the upper left corner on your homepage, click on the bento menu (dotted) icon and then click on Backup from there.

      • Chiara6's avatar
        Chiara6
        Helpful | Level 5
        2 years ago

        A thousand thanks. I finally get my space back! Thank you

  • K3R5CH3N's avatar
    K3R5CH3N
    Helpful | Level 5
    2 years ago
    I have the same problem. I keep getting notifications that my account is full. I deleted thousands of files about 4-5 days ago. My account I showed I made 1 GB of space, but today it was back up to being full and I only added one 80 mb file to Dropbox. Actually I did some quick scanning and I actually only have about 2 GB (Max) on DB and I have a 6.8GB account. After all my deleting I show I have 6.5 GB of stuff up there but that just isn’t possible. My Deleted folder is empty, my Backup folder is empty, and I deleted my cache. So what is wrong with my account?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey K3R5CH3N, apart from the things you mentioned, like backups, shared folders also take up space in someone's account, even if they're not the owner of the folder.

       

      It is possible that you have any shared folders taking up your space?

      • K3R5CH3N's avatar
        K3R5CH3N
        Helpful | Level 5
        2 years ago
        Thanks Hanna!!
        I have a client that is sharing her folder with me. She owns it, and it has a lot of data (about 4GB). So…are you saying that even though she’s the owner of the folder, it counts against my storage? I will literally never be able to use my Dropbox account again?

        She has another folder she will be sharing with me soon that will fully exceed my account, so…will I be able to use her folder if it count against my account?

        And I’ll never be able to use my account for sure unless I upgrade (which I totaly can’t afford to do.)

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