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Forum Discussion

Chiara6's avatar
Chiara6
Helpful | Level 5
2 years ago

Space seized for no reason

I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the p...
Storage space
  • Walter's avatar
    Walter
    2 years ago

    No worries Chiara6 - I'm just glad I could help. 

     

    See you around the Community and enjoy the remainder of your week! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Chiara6, sorry to hear you're having issues with this.

 

Could you clarify what's shown in your plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space in your homepage or the backups page perhaps?

 

Keep me posted! 

Chiara6's avatar
Chiara6
Helpful | Level 5
2 years ago

Hi, thanks for the reply.
I read that I have 15.88 GB of space, of which 0 GB are occupied by files, 18.2 GB for backups which I have never done or asked for.
I see folders in my account but they are actually empty. I and I had all removed.
How can I get my space back?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying Chiara6 

     

    Let me know if you have any more questions! 

    • Chiara6's avatar
      Chiara6
      Helpful | Level 5
      2 years ago

      Okay. Can you please tell me how do I find my backup page? I couldn't find it

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        You can simply click on this link to access your backups directly Chiara6 

         

        Otherwise, you can navigate to the upper left corner on your homepage, click on the bento menu (dotted) icon and then click on Backup from there.

    • K3R5CH3N's avatar
      K3R5CH3N
      Helpful | Level 5
      2 years ago
      I have the same problem. I keep getting notifications that my account is full. I deleted thousands of files about 4-5 days ago. My account I showed I made 1 GB of space, but today it was back up to being full and I only added one 80 mb file to Dropbox. Actually I did some quick scanning and I actually only have about 2 GB (Max) on DB and I have a 6.8GB account. After all my deleting I show I have 6.5 GB of stuff up there but that just isn’t possible. My Deleted folder is empty, my Backup folder is empty, and I deleted my cache. So what is wrong with my account?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey K3R5CH3N, apart from the things you mentioned, like backups, shared folders also take up space in someone's account, even if they're not the owner of the folder.

         

        It is possible that you have any shared folders taking up your space?

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