We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

daniellehannah39's avatar
daniellehannah39
Explorer | Level 3
2 years ago

Quota hasn't updated after upgrade., and missing photos

My Dropbox is saying I've ran out of space. I have made a payment via Google play store today and it hasn't updated? Also there are photos missing is this because I have ran out of space?
Mobile
Plans
Quota
Storage space
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

If there's no billing activity, then it means that the payment never went through on your mobile device. You could try again there, or upgrade via the Dropbox site directly.

 

Did you check the previous links I suggested to locate the missing images? A downgrade on your account wouldn't affect your current files.

daniellehannah39's avatar
daniellehannah39
Explorer | Level 3
2 years ago
Another payment has came out today. I seem to have 2 accounts. Is there any way to merge them and how do I contact someone about the billing issue. The account I made the payment for shows I've no space left but I've paid 9.99 the last 2 months.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi daniellehannah39, happy Monday! 

     

    You could use our self-search look-up tool in order to locate the Dropbox account behind the charge. Can you give it a go?

     

    You could then download the content, and re-upload them to the correct account, or even share from one account to the other.

     

    Let me know of any updates!

    • daniellehannah39's avatar
      daniellehannah39
      Explorer | Level 3
      2 years ago
      How do you share them?

      The receipt reference I have for Google play is more than 12 characters it's GPA.3381-7626-4775-96379..7 and it won't trace it. On Google play it does have the right email.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi daniellehannah39, can I send you an email, in order for us to have a closer look into this? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!